Terms & Agreement

Last Updated: July 26, 2026

The lesson fee must be paid seven (7) days before the first lesson (SwimChicken will provide the coach's name, ID, and phone number for verification).
Parents are responsible for any equipment borrowed by their child during the lesson. Lost or damaged equipment may be charged at the applicable replacement cost.
Exam fees for Lifeguard or Swim Teacher certifications are paid separately.
In the event of a medical emergency or significant life event, a pro-rated refund may be considered.

Weekly lessons continue despite minor rain, late arrivals, or holidays.
Children aged 1–3 require one parent per child if they are unable to follow instructions.
Please prepare the required items: goggles, swimsuit, swim cap, and diapers (for children aged 3 years or below). Recommended items include a towel, bathrobe, and drinking water.
No pro-rated refunds, catch-up lessons, or lesson time extensions will be provided due to late arrivals, early departures, weather-related interruptions, missing required items, or a participant's inability to follow instructions.
The Validity Date will be extended by one (1) week for each teacher absence.

Lessons are valid only at the invoiced pool and may only be transferred, free of charge, to a non-classmate who shares the same pool access and schedule.
Catch-up lessons are subject to availability and are not guaranteed. Unused session credits will be forfeited upon package expiry.
Deferrals or postponements may require mutual agreement among the affected parents and participants. Without such agreement, the deferral or postponement cannot proceed.
Multi-Family Deferral Policy: Deferrals are not permitted when the remaining weeks equal to or less than the remaining lessons (except for thunderstorms).

You will lose your session credit if:

a) Expiry — The package Validity has expired.

b) Timing — You do not attend, cancel less than 1 hour before the lesson, or cancel during the lesson.

c) Venue Unavailable — The lesson cannot proceed because the swimming pool or venue is closed, inaccessible, under maintenance, reserved, or otherwise unavailable upon the coach's arrival, and was not informed at least 1 hour before the scheduled lesson.

d) Misconduct — You are rude, abusive, unsafe, or removed by security.
If the host is absent and has violated the rules:

a) Host — Session forfeited.

b) Paid Guests — Pro-rated refund.

c) Free Guests — Not entitled to any refund, credit, or replacement.
If the host is absent but has followed the rules:

a) Validity Expired — If the Validity has expired, the session credit, deferral, refund, replacement, and all related claims will be forfeited.

b) Time Remaining Within Validity — The lesson may be postponed to a later date within the Validity period.

We highly recommend limiting lessons for babies to 30 minutes to reduce the risk of catching a cold.
Student progress and results vary by individual.
We discourage discussions among coaches, students, and parents in the pool or around the pool.
Rescheduling is not permitted more than once per payment cycle.

The coach is responsible for your safety during the lesson only.
Swimming involves inherent risks, including slipping, falling, and impact injuries. By participating, you confirm that the student is physically fit and has no medical condition that makes swimming unsafe. These risks are accepted for both trial and regular lessons.

Students and parents may not take photographs, videos, or audio recordings during lessons without prior approval.

In the event of an accident requiring emergency treatment, I authorize the coach on duty or the independent coach to seek medical treatment on my behalf.
I understand that I am financially responsible for any related medical expenses.
I will not hold SwimChicken, the coach on duty, or the independent coach liable for any accident arising from such emergency treatment.